Policies Information

Policies & Tems and Conditions of Sale

Return Policy / Exchange Policy
Canada and USA customers if you are not pleased with your new purchase contact us within 5 days of receipt and we'll gladly exchange it the merchandise. You will be charged a 25% restocking fee and you will have to pay all shipping associated with the exchange. You will be responsible for the shipping to the factory and you will have to prepay us the restocking fee and prepay us for the return shipping. If your purchase was for a gift and there is a delay in finding out that there is a problem just let us know and we will try to accommodate you. We are a family owned company and value each and every one of our customers. We will "go the extra mile" to satisfy you. All products returned for exchange or refund MUST be in new condition - no exceptions. Returns will be accepted ONLY with a Return Authorization (RA) number issued by the Codet customer service department. You MUST contact us for return instructions before sending back the merchandise so that we can advise you of the RA number. No refunds will be given otherwise. Please note that we do not refund or credit the shipping and processing charges and we do charge a 25% restocking fee to reimburse the factory and us for our time and expenses associated with the order and you will be charged the full amount of the shipping cost to reship your exchanged item. If you are wanting to returning the product and there is no exchange involved you will be charged a 35% restocking fee for any items and you MUST still ask for and receive and RA# from us prior to the return. Unfortunately, there is absolutely no exception for this fee. Again, the product must be in absolutely new condition. If the product arrives to Codet without a Return Authorization they will not know what to do with the product and you will loose all rights to any type of refund or assistance. If the product arrives back to Codet smelling like smoke or any other unusual order or stained in any way, they will not accept the product as being in new condition and there will be not refund of any kind. Bottom line the returned must arrive in original condition (no damage, original labels, tags etc…) . Please be assured that if you order something and the wrong item is sent or the item is defective when you open the box we will take care of this type of issue with no additional costs to you. Customers who really want an out of stock item and place a long term open order will be charged in full for the item and shipping costs when the order is place. The order will stay open in our system until it is shipped to the customer. If the customer decides to cancel this item for any reason there will be a 30% cancelation fee to help cover the administrative costs associated with processing and then terminating the order. International Customers ( other than Canada ) due to extreme costs of shipping and handling of international orders there are no returns or exchanges. Please be assured that if you order something and the wrong item is sent or the item is defective when you open the box we will take care of this type of issue with no additional costs to you if you notify us within 3 days of the package arriving.

Flame Resistant Work Wear Policy
Codet Newport Corporation guarantees that a reasonable and representative test made under the procedure provided in section 4 of the Federal Flammable Fabric Act shows that the fabrics contained in our garments are not, under the provision of the section of the act, so highly flammable as to be dangerous when worn by individuals. LCL Supply Company is a retailer of Codet Corporation apparel and has not conducted any independent testing of the flame resistance of the fabrics. The purchaser of any flame resistant Codet product purchased from LCL Supply Company specifically releases LCL Supply Company from any liability related to fabric flammability. Your purchase of these products constitutes acceptance of these conditions.

Shipping Domestic and International
Mountain View Products (www.workwearheadquarters.com) stirves to provide a reasonable shipping option for our customers. All our shipments are FOB Vermont USA. UNITED STATES CUSTOMERS These quality products are very heavy for clothing and therefor have large shipping costs associated with them when they ship. The shipping to the contiguous 48 United States of America in some cases is paid for in full by Mountain View Products as a promotional item, however if there is more than one shipment involved with an order the customer will be charged for all shipments other than the one free shipment, the free shipping promotion is only one free shipment per qualifying order and the carrier is the choice of Mountain View Products and will probably be a slow method of shipping. See conditions for free shipping and reduced promotional shipping rates that apply on the Holiday Shipping Promotion. Qualifying Requirements for Free Shipping here https://www.workwearheadquarters.com/shipping.htm . Customers who live in Alaska and Hawaii have a separate shipping option and no shipping to those states nor any United States Territory is free, the shipping rates are in the drop down box in the shipping options of the shopping cart. INTERNATIONAL CUSTOMERS The extremely high quality products that we offer are extremely heavy and due to that reason they are extremely expensive to ship to Canada and Europe. We are honestly not attempting to over charge for international shipping. All international customers will have to pay their own Duty, Taxes, VAT's and any other fees when your package arrives to you. WE WILL NEVER UNDERSTATE THE DECLAIRED VALUE TO FRAUD THE CUSTOMS SYSTEM, please do not even ask us to, we will not do this for any customer ever. To our CANADIAN CUSTOMERS we have a special note for you. If your order is over $1,200.00 US Dollars we will attempt to arrange a special one time shipping from the Codet Canadian facility. This will greatly help in reducing the shipping costs, but please understand this is still expensive due to the large weight of the products. ERUOPIAN CUSTOMERS raw shipping costs generally start around $60.00 US Dollars before any administrative time is added in for preparing the customs documentation and cost of proper packaging and the extra effort involved in properly preparing a European international shipment. Unfortunately, your shipping costs for these products is very expensive. If you desire insurance for your shipment this will be an extra charge and you will need to specifically ask for this feature. All European international shipments are at the risk of the customer for damage and or lost packages. We will not replace any item that is damaged in an international shipment to Europe nor will we replace any item that is lost in transit during an international shipment to Europe. We will provide the customer with shipping details and or a tracking number from the United States Postal Service. All European international shipments are shipped only by the United States Postal Service. We will not ship by any other carrier. If you select the incorrect shipping for your country you are agreeing to allow us to automatically correct the value generated by the shopping cart without notifying you, this is your notification. Please understand European international shipping has risks that are real, however, Mountain View Products has been shipping for over a decade all over the world and we have only had very few international packages lost or damaged. As of the writing of this statement that number is less than six packages ever lost or damaged. Should you decide to order from us you agree to these terms by continuing to with completing this order. These terms apply for online orders, mail in orders, and phone orders. ASIAN CUSTOMERS your shipping conditions are the same as those set forth for the European customer.

Privacy Policy & Agreement of Terms of this Website
Big Bill Work Wear is highly sensitive to the privacy interests of consumers and believes that the protection of those interests is one of its most significant responsibilities. In acknowledgment of its obligations, Big Bill Work Wear has adopted the following Privacy Policy applicable to information about consumers that it acquires in the course of its business:
1. Acquisition of Information. We do not acquire any more information about consumers than is required by law or is otherwise necessary to provide a high level of service efficiently and securely.
2. Our Employees and Privacy. We train all of our employees about the importance of privacy. We give access to information about consumers only to those employees who require it to perform their jobs.
3. Security Measures. We make access to privacy-sensitive information subject to rigorous procedural and technological controls, consistent with legal requirements and the demands of customer service.
4. Disclosure to Third Parties. We will provide individually-identifiable information about consumers to third parties only if we are compelled to do so by order of a duly-empowered governmental authority, we have the express permission of the consumer, or it is necessary to process transactions and provide our services.
5. Concerning the transaction between Mountain View Products ( Work Wear Headquarters ) and you the customer. By completing this order you have agreed to be bound by all the conditions set forth in this website and our policies. Any legal action taken will be conducted in the state of TennesSee conditions for free shipping and reduced promotional shipping rates that apply on the Holiday Shipping Promotion.. This transaction is agreed to by all parties to have been conducted in the State of TennesSee conditions for free shipping and reduced promotional shipping rates that apply on the Holiday Shipping Promotion.. Additionally, you have acknowledged that you have read, understood and are in agreement with all of the policies on this page and any information through out our website.

Questions. If you have questions about this privacy policy, please send us an e-mail.