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Return Policy / Exchange Policy Canada and USA customers if you are not pleased with your new
purchase contact us within 5 days of receipt and we'll gladly exchange it the
merchandise. You will be charged a 25% restocking fee and you will have to pay
all shipping associated with the exchange. You will be responsible for the
shipping to the factory and you will have to prepay us the restocking fee and
prepay us for the return shipping. If your purchase was for a gift and
there is a delay in finding out that there is a problem just let us know and we
will try to accommodate you. We are a family owned company and value each and
every one of our customers. We will "go the extra mile" to satisfy you. All
products returned for exchange or refund MUST be in new condition - no
exceptions. Returns will be accepted ONLY with a
Return Authorization (RA) number issued by the Codet customer service
department. You MUST
contact us
for return instructions before sending back the
merchandise so that we can advise you of the RA
number. No refunds will be given otherwise.
Please note that we do not refund or credit the shipping and processing charges
and we do charge a 25% restocking fee to reimburse the factory and us for our
time and expenses associated with the order and you will be charged the full
amount of the shipping cost to reship your exchanged item. If you are wanting to
returning the product and there is no exchange involved you will be charged a
35% restocking fee for any items and you MUST still ask for and receive and RA#
from us prior to the return. Unfortunately, there is absolutely no exception
for this fee. Again, the product must be in absolutely new condition. If the
product arrives to Codet without a Return Authorization they will not know what
to do with the product and you will loose all rights to any type of refund or
assistance. If the product arrives back to Codet smelling like smoke or any
other unusual order or stained in any way, they will not accept the product as
being in new condition and there will be not refund of any kind. Bottom line the
returned must arrive in original condition (no damage, original labels, tags
etc…) . Please be assured that if you order something and the wrong item is sent
or the item is defective when you open the box we will take care of this type of
issue with no additional costs to you. Customers who really want an out of stock
item and place a long term open order will be charged in full for the item and
shipping costs when the order is place. The order will stay open in our system
until it is shipped to the customer. If the customer decides to cancel this item
for any reason there will be a 30% cancelation fee to help cover the
administrative costs associated with processing and then terminating the order.
International Customers ( other than Canada ) due to extreme costs of shipping
and handling of international orders there are no returns or exchanges.
Please be assured that if you order something and the wrong item is sent or the
item is defective when you open the box we will take care of this type of issue
with no additional costs to you if you notify us within 3 days of the package
arriving.
Flame Resistant Work Wear Policy
Codet Newport Corporation guarantees that a reasonable and
representative test made under the procedure provided in section 4 of the Federal Flammable Fabric Act shows that the fabrics contained in our garments are not, under the provision of the section of the act, so highly flammable
as to be dangerous when worn by individuals.
LCL Supply Company is a retailer of Codet Corporation apparel and has not
conducted any independent testing of the flame resistance of the fabrics. The
purchaser of any flame resistant Codet product purchased from LCL Supply Company
specifically releases LCL Supply Company from any liability related to fabric flammability.
Your purchase of these products constitutes acceptance of these conditions.
Shipping Domestic and International
Mountain View Products (www.workwearheadquarters.com) stirves to provide
a reasonable shipping option for our customers. All our shipments are
FOB Vermont USA. UNITED STATES CUSTOMERS These quality products are
very heavy for clothing and therefor have large shipping costs associated
with them when they ship. The shipping to the contiguous 48 United States of
America in some cases is paid for in full by Mountain View Products as a
promotional item, however if there is more than one shipment involved with
an order the customer will be charged for all shipments other than the one
free shipment, the free shipping promotion is only one free shipment per
qualifying order and the carrier is the choice of Mountain View Products and
will probably be a slow method of shipping. See conditions for free shipping and reduced promotional shipping rates that apply on the Holiday Shipping Promotion. Qualifying Requirements for
Free Shipping here
https://www.workwearheadquarters.com/shipping.htm . Customers who live in Alaska and Hawaii have a separate
shipping option and no shipping to those states nor any United States
Territory is free, the shipping rates are in the drop down box in the
shipping options of the shopping cart. INTERNATIONAL CUSTOMERS The
extremely high quality products that we offer are extremely heavy and due to
that reason they are extremely expensive to ship to Canada and Europe. We
are honestly not attempting to over charge for international shipping.
All international customers will have to pay their own Duty, Taxes, VAT's
and any other fees when your package arrives to you. WE WILL NEVER
UNDERSTATE THE DECLAIRED VALUE TO FRAUD THE CUSTOMS SYSTEM, please do not
even ask us to, we will not do this for any customer ever. To our CANADIAN
CUSTOMERS we have a special note for you. If your order is over $1,200.00 US
Dollars we will attempt to arrange a special one time shipping from the
Codet Canadian facility. This will greatly help in reducing the shipping
costs, but please understand this is still expensive due to the large weight
of the products. ERUOPIAN CUSTOMERS raw shipping costs generally start
around $60.00 US Dollars before any administrative time is added in for
preparing the customs documentation and cost of proper packaging and the
extra effort involved in properly preparing a European international
shipment. Unfortunately, your shipping costs for these products is very
expensive. If you desire insurance for your shipment this will be an extra
charge and you will need to specifically ask for this feature. All European
international shipments are at the risk of the customer for damage and or
lost packages. We will not replace any item that is damaged in an
international shipment to Europe nor will we replace any item that is lost
in transit during an international shipment to Europe. We will provide the
customer with shipping details and or a tracking number from the United
States Postal Service. All European international shipments are shipped only
by the United States Postal Service. We will not ship by any other carrier.
If you select the incorrect shipping for your country you are agreeing to
allow us to automatically correct the value generated by the shopping cart
without notifying you, this is your notification. Please understand
European international shipping has risks that are real, however, Mountain
View Products has been shipping for over a decade all over the world and we
have only had very few international packages lost or damaged. As of the
writing of this statement that number is less than six packages ever lost or
damaged. Should you decide to order from us you agree to these terms by
continuing to with completing this order. These terms apply for online
orders, mail in orders, and phone orders. ASIAN CUSTOMERS your
shipping conditions are the same as those set forth for the European
customer.
Privacy Policy & Agreement of Terms of this
Website
Big Bill Work Wear is highly sensitive to the privacy
interests of consumers and believes that the protection of those interests is
one of its most significant responsibilities. In acknowledgment of its
obligations, Big Bill Work Wear has adopted the following Privacy Policy
applicable to information about consumers that it acquires in the course of its
business:
1. Acquisition of Information. We do not acquire any more information about
consumers than is required by law or is otherwise necessary to provide a high
level of service efficiently and securely.
2. Our Employees and Privacy. We train all of our employees about the importance
of privacy. We give access to information about consumers only to those
employees who require it to perform their jobs.
3. Security Measures. We make access to privacy-sensitive information subject to
rigorous procedural and technological controls, consistent with legal
requirements and the demands of customer service.
4. Disclosure to Third Parties. We will provide individually-identifiable
information about consumers to third parties only if we are compelled to do so
by order of a duly-empowered governmental authority, we have the express
permission of the consumer, or it is necessary to process transactions and
provide our services.
5. Concerning the transaction between Mountain View Products ( Work Wear
Headquarters ) and you the customer. By completing this order you have agreed
to be bound by all the conditions set forth in this website and our policies. Any
legal action taken will be conducted in the state of TennesSee conditions for free shipping and reduced promotional shipping rates that apply on the Holiday Shipping Promotion.. This
transaction is agreed to by all parties to have been conducted in the State of
TennesSee conditions for free shipping and reduced promotional shipping rates that apply on the Holiday Shipping Promotion.. Additionally, you have acknowledged that you have read, understood and
are in agreement with all of the policies on this page and any information
through out our website.
Questions. If you have questions about this privacy policy, please send
us an
e-mail.
Copyright information
This web site and all images copyright © 2008 - 2018 Mountain View Products (
Work Wear Headquarters) or Codet
Newport Corporation.
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